On the verge of exploding over a chain of emails between Pet*pia and me.
So I had this MISFORTUNE of purchasing a deal for dog grooming with free oxygen spa and some microbubble shit that is supposed to be good for their skin. Jenny had previously strongly recommended me to them because apparently the spa really works – they’d itch lesser and smell good for a longer period of time.
Then I had this issue with their Facebook sharing thing which you had to share the deal before you could actually purchase the deal. As I was doing it on the phone, since my office PC blocked Facebook, I had some problems with the sharing and then subsequently the registering.
I managed to register for JJ but couldn’t do it for Jojo. I thought it was a glitch!
So I got Jenny to help me do it from home and yay, it was done. Both doggies would get to go for a spa! Ok, I felt guilty because I haven’t been spending a lot of time with them and so wanted to make it up to them by sending them to a spa.
Little did I know this was the start of a horrible customer service experience.
First of all the appointment booking was a nightmare which I totally can understand because obviously I know many people would want to take advantage of their deal so securing an appointment was already a problem.
Secondly they sent numerous emails asking for this and that, contact nos., payment, dogs’ DOBs, gender, blah blah.
Y U NO ask in one email?!
Jenny told them to liase with me directly since they were asking for so much info over so many emails, it’d be better to just contact me.
This ARROGANT person sent a reply and said that since Jojo is my dog, I’d have to top up $185 (full rate) for him to get the grooming and the spa.
IT CAME AS A BIG SHOCK TO ME because I totally did not expect this.
And they had to add this sentence, “Just for info, there are other customers who also snatched more than one slot per household but are understanding enough to pay full price for the second companion.”
Which made me even madder.
Apparently that was in the terms and conditions which I did not bother to read after trying SO MANY times to share the bloody deal on FB.
I. Was. Speechless.
Why did you have to add this sentence in the first place? You could have just said, unfortunately, the promotion is only applicable to dog per household, so perhaps you want to buy the deal again the next time we run this promotion?
Alternatively, you could top up $185 for Jojo to enjoy the full session of grooming and spa.
Totally DID NOT have to add “other customers are understanding enough to pay the full amount”.
You are insinuating that I am not understanding enough? And you have to tell me other people are paying and I should pay to so that I can be deemed as understanding as them?
WHAT THE FUCK.
So I requested for a full refund for both the appointments because I am honestly not comfortable with them handling my doggies.
To which Mr Conceited replied and said I was hurling baseless accusations that they would mistreat my dogs (seeing as to how they handle the human customers, what more customers who can’t talk or defend themselves?) and that I have misconstrued their statements and taken his email negatively.
WORST OF ALL, insinuate that Jenny and I PLANNED to circumvent their T&Cs by booking separately and then becoming defensive because they found out.
We were honest about it because we didn’t read your T&Cs, bro! If we had, we wouldn’t have told you that Jojo was mine and to liase with me directly.
Dumbass. We’d have just continued on with this and not tell you la, right or not!?
SUPER ANGRY. You question my integrity, say I misconstrue your statements and hurl baseless accusations and still want to ACT YI GE TRANSPARENT AND FORTHCOMING.
FUCK THIS SHIT. I don’t deserve to be treated like that and I will NOT trust my doggies with you ever.
Below, my email reply to them in its entirety.